1. What are the essential qualities necessary to convey professionalism?
Good hygiene, neat appearance, positive attitude, dependability, provision of excellent customer service, and preparedness.
2. What six elements constitute a professional image?
Well-groomed hair, minimal accessories, skin that is taken care of, well-groomed nails, conservative makeup, proper uniform, positive energy.
3. What are the key structural features to look for in a skin care treatment room or area?
Size, proper ventilation, electrical outlets, running water, washable flooring and workstation surfaces, and proper lighting
4. What kind of vents must be present in a treatment room?
Air vents that provide both input and output of air must be in the treatment room.
5. What is the minimum number of electrical outlets in a treatment room?
There should be a minimum of four separate electrical outlets in a treatment room.
6. Of what type of materials should flooring and workstations be made?
Flooring should be stone or tile, re-engineered wood, bamboo, or vinyl, and workstations and furniture should be made of synthetic, washable material that can tolerate antibacterial washing every day without degrading.
7. What are the two most important factors to consider when furnishing a treatment room?
The two most important factors to consider when furnishing a treatment room are your and your client’s safety and following health regulations.
8. What are the two main functions of a magnifying lamp?
A magnifying lamp gives you a clear view of the skin, and also protects you from exposure to debris from procedures such as extractions.
9. What is a sharps container?
A sharps container is a puncture-proof biohazard container for disposal of lancets, syringes, needles, and other sharp objects that can be used during procedures.
11. Why is it important to stock and organize supplies prior to treating your clients?
It is important to stock and organize supplies because having an organized, well-stocked workspace helps ensure customer satisfaction. It also provides proper inventory and cost control.
12. How are multiuse supplies different from single-use supplies?
Multiuse supplies can be used repeatedly, while single-use supplies must be disposed of after every use in the proper disposal container.
13. How do you dispose of single-use supplies?
Single-use supplies must be disposed of either in a garbage can with a lid or, in the case of lancets, in a sharps box.
14. How is a facial station or bar different from a treatment room?
Facial stations are different than treatment rooms because they are treatment areas located within 20 feet of the front door, usually out in the open near the reception or retail area. Clients do not need to disrobe, and not all equipment and supplies are needed.
15. What treatments are not performed at a facial station or bar?
Intensive peels, full facial or body treatments, extensive extractions, and full body massage are not performed at facial stations.
16. What are a few guidelines to follow when setting up single-use supplies?
Single-use items are kept in clean, covered containers, drawers, or closed cupboards to prevent contamination. Set out single-use supplies on a clean towel in the order they will be used. Do not put clean or soiled supplies on bare counter surfaces. Contaminated, single-use items must be disposed of properly in a covered waste receptacle.
17. What are a few instructions you will need to provide to your client before the service?
Before a service, be prepared to instruct your client where to change and place belongings, how to put on the spa wrap (if needed), and how to get positioned on the treatment table.
18. Explain how to avoid cross-contamination when cleaning up linens and sheets after a service.
To avoid cross-contamination, roll the used side of linens and sheets inward so the dirty side is inside the laundry bundle. This also helps keep product and hair off the floor and saves cleaning time. For additional cleanliness, do not let linens or other items touch your clothing before or after use.